Program & Document Management / Outsourcing & Contracts / Performance & Process Improvement / Six Sigma Green Belt / Knowledge & Crisis Management / Proposals / Staff Development / Cost Control / Secret Clearance (Inactive)
Proven success in providing innovative solutions for commercial & military spec documentation (S1000D, MIL-STD-40051, ATA 100, iSpec 2200 & DITA). Effective leader for on-site, remote and international teams. Effectively completed complex projects & programs on time, within budget while increasing customer satisfaction.
Career Highlights (Mouseover text, but don't click, to see details):
• Restructured Motorola documentation for their flagship product, improved customer satisfaction & saved the company more than $13M.
• Successfully designed/implemented a recovery plan for FPI/General Dynamics for a 17,000 page document that was 3½ years late.
• Successfully developed/implemented a major contract modification for iDirect that re-defined deliverables, improved customer satisfaction & delivered documents on time.
• Boosted quality, productivity and customer satisfaction at iDirect by implementing a Technical Publications department Style Guide, and by standardizing the Documentation Templates.
• Restructured iDirect's hardware documentation and cut printing costs (on the test product) by more than $12,000 in the first quarter of the new document implementation.
• Developed/implemented a new proposal process, for Sikorsky (UTC & Lockheed Martin) that replaced a non-compliant process and achieved compliance with the government contracting office's vendor selection requirements.
• Solved Nortel Networks problem of not being able to support the documentation efforts, by forming LPR Resources Inc.
• I have mentored/managed local teams, global teams/ virtual teams and I have maintained documents in different languages to meet documentation localization requirements.
• Support Team lead for Multi-Billion Dollar Proposal.